FAQs

How can I track my order?

Once your purchase is complete, you will receive a tracking number. To track your order, simply click on "Track My Order" at the top of our website. Enter your tracking number to see the current status and location of your product.

What payment methods are available?

At Dappau, we want to ensure both you and your furry friend are happy! We accept a variety of payment methods, including Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, and PayPal.

Can I cancel a purchase that was already made?

Unfortunately, once an order has been placed, it cannot be canceled. We advise you to carefully review your order before finalizing the purchase. If you have any questions or concerns, please review our policies or contact us for assistance.

How can I return a product that is damaged?

If you receive a damaged product, please contact our customer service team at customerservice@dappau.com. Provide detailed information about the issue, and we will arrange to send you a replacement product promptly.

How can I contact you?

You can reach us by filling out the form located under "Contact Us" on our website, or by emailing us at customerservice@dappau.com. Please provide as much detail as possible, and a member of our team will get back to you as soon as possible.